We want you to absolutely love your Bayside Blades purchase 🥰
If for some reason something isn’t right, we offer a free, no hassle return for exchange domestically (within Australia) to ensure that you end up with something that’s perfect for you - we’ll even take care of the return shipping for you!
Subsequent exchanges will incur shipping costs at the buyer's expense.
Please note, that certain items that are customised or personalised, may not be eligible for exchange unless there is a defect of the item.
We reserve the right to refuse any return or exchange that does not meet our return policy requirements.
If you receive a damaged or defective item, please contact us immediately. Please note, that we use third-party shippers for some items as it can be quicker for you and we might not be aware that the business has inadvertently sent something that wasn't right. Skates purchased from us that leave our Braeside store are physically checked before packing and posting.
30-Day Return & Exchange Policy
Any return or exchange of your original order made within 30 days within Australia falls under our no-questions-asked policy, where we can help you exchange your item for something you'll love now, or you can return your item and keep the balance as store credit which does not expire to use in the future.
Exchanging Gifts
Didn’t quite get the right size or colour? No problem, we’re happy to exchange any gift you received for something you love.
How to Return and Exchange an Item
We make returning items easy. If you are located within Australia, simply:
- Make sure your items are in an as-new condition with all relevant packaging
- Email us for a return shipping label and we’ll cover the shipping costs.
Alternatively, you can drop into our store in Braeside with your items and say hello!
What We Need From You
We need a few things from you to process your return or exchange.
- Proof of purchase
- Item is in new condition
- Item has the original packaging
That’s it! That’s all there is to getting exactly what you want from Bayside Blades.
If you have any questions at all, please get in touch with our team via chat, email or phone.
